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Frequently Asked Questions
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We want you to love what you receive. Final sale applies to all made-to-order dresses and all DiscountDressShop gowns — no returns, exchanges, or refunds on these. Everything else follows that item's own vendor return policy. If your order arrives damaged, defective, or incorrect, email us within 18 hours of delivery and we'll make it right. Full details live on our Returns & Exchanges page.
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In-stock orders ship within 3–5 business days and typically arrive within 7–15 business days. We'll send tracking the moment your order is on its way. See our Shipping & Delivery page for full details.
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Take your bust, waist, and hip measurements and compare them to the chart on our Size Guide. Always check the measurements listed on the individual gown, as bridal styles can run small. Between sizes? Size up — it's easier to take a gown in than to let it out.
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Yes, we ship to select international destinations. International orders typically take longer to arrive than domestic ones. Customs fees, duties, and import taxes are set by your country and are the buyer's responsibility — these aren't included in your total at checkout. We'd recommend checking your country's import rules before you order.
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We're a small team and we love hearing personally from our brides. You can email us at Hello@luzillybridal.shop, and we'll typically get back to you within one business day. Whether it's a sizing question or help choosing between two gowns, we're happy to help.
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If your order arrives damaged, defective, or incorrect, email us within 18 hours of delivery with a photo of the issue and we'll make it right. Full details are on our Returns & Exchanges page.