Refund policy

Because we work with a mix of made-to-order dresses, DiscountDressShop gowns, and stock formalwear accessories, our return policy is split into two categories depending on the item.

Final sale: All made-to-order dresses (wedding gowns, mother-of-the-bride, bridesmaid, flower girl) and all DiscountDressShop gowns and dresses are final sale. We do not accept returns or exchanges, and we do not offer refunds or store credit for change of mind, fit, sizing, color preference, or a change of plans. Please measure carefully using the size chart on each product page before ordering.

Standard vendor return policy: Everything else — veils, bouquets, bridal heels, lingerie, jewelry, and other stock accessories — follows the return policy of the vendor who manufactures that item. Email us at Hello@luzillybridal.shop with your order number and the reason for the return, and we'll confirm the specific window and process for that item's vendor and coordinate the return on your behalf. Items must be unused, unworn, and in their original packaging with tags attached.

Damaged, defective, or incorrect items If your order arrives damaged, defective, or is not the item you ordered, email us at Hello@luzillybridal.shop within 18 hours of delivery with your order number and clear photos of the issue and the original packaging. Do not remove tags, wash, wear, or alter the item. Once approved, we'll arrange a replacement, repair, or appropriate resolution at no cost to you.

Order changes & cancellations: Orders are sent for fulfillment quickly. If you need to correct an address or catch a mistake, email us immediately after ordering — once an order has been processed for shipment, it can no longer be changed or canceled.

Questions? Email us at Hello@luzillybridal.shop, and we'll be happy to help before you buy.

This policy applies to purchases made through luzillybridal.com. Where applicable, your statutory consumer rights in your country or region remain unaffected.