Shipping policy

We know the wait for a special piece can feel long — so we work to get your order to you quickly and keep you informed every step of the way.

Order processing
In-stock orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email when you order, and another with tracking once it ships. Occasionally we may offer a made-to-order or custom piece; when we do, its production time is noted on the product's page and added to your delivery estimate.

Shipping rates
Shipping is calculated at checkout based on your destination, so you'll always see the exact cost before you pay. From time to time we may offer free or discounted shipping as a special promotion.

Delivery estimates (United States)
Most orders are processed within 1–3 business days and arrive within 7–15 business days of shipping, depending on your location. In-stock items typically move quickly — you'll get tracking the moment your order is on its way, so you'll always know where things stand.

International shipping
We're delighted to ship to many countries. International delivery times vary by destination and customs processing, and rates are calculated at checkout. Please note that any customs duties, import taxes, or fees are the customer's responsibility and are not included in your order total — your local customs office can share more.

Tracking
Every order ships with tracking, emailed to you once it's on its way. Please allow 24–48 hours for tracking to begin updating.

Wrong or undeliverable addresses
Please double-check your address at checkout. We can't cover reshipping costs for orders returned due to an incorrect or incomplete address, though we'll always do our best to help.

Lost, delayed, or damaged shipments
If your order is significantly delayed, arrives damaged, or seems lost in transit, email us at Hello@luzillybridal.shop and we'll make it right.