Contact

We'd love to hear from you

Whether you're choosing between sizes, checking a delivery date, or need help finding the perfect gown, we're here to help.

Email us

The fastest way to reach us is by email: Hello@luzillybridal.shop

We aim to reply within 1–2 business days. If you're working toward a specific wedding date, please mention it in your message so we can prioritize your timeline.

What to include

  • Your order number, if you already have one
  • The gown or item name
  • Your wedding or event date, if it's time-sensitive
  • Photos, if you're reporting a damaged or incorrect item

Before you write

You may find your answer right away on our FAQ, Size Guide, Shipping & Delivery, or Returns & Exchanges pages.